I booked our 4 night stay at the Madison, via Priceline.com, and received a rather good price when I bid my own price. I had never visited DC before and after looking at the hotel website, I was very excited to get to stay at such a lovely hotel. Upon arrival, we were able to check in early and staff was very friendly. Our room was delightful…the view was nothing to write home about…but the flat screen TV was great and the beds were very comfortable. However, things seemed to go downhill from there. Our room was lacking the many items that were listed on their “room amenities” list, including robes, a coffee maker, and drinking glasses. After 3 days, our room had not been cleaned, even once, but there had been evidence that housekeeping had stopped by…new bathroom amenities had been tossed on our desk. When we called the front desk, we were told that it would be cleaned immediately, so we left the room, and returned an hour later and nothing had been done. When we approached the front desk, they were unsympathetic. Finally, our room was cleaned, but we weren’t given towels, or even toilet paper. Also, when I approached the front desk to borrow their listed “use of complimentary umbrellas”, the woman at the front desk was very rude and told me that they didn’t have any and they only give them to guests. When I informed her that she was the individual who checked me in 3 days prior, she just stared at me. I do have to say, the Doormen and Concierge were WONDERFUL and very helpful.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, Pet owners, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Great food / Wine, Spa, Concerts / Music festival