RESERVATIONS: This is where my story starts.
Our family had 2 tragic deaths occur, so we found ourselves trying to make reservations for the New Year's Eve weekend/week in the Anaheim area to get down to the funerals.
Most places I called were booked and the ones that weren't, well...they were very expensive. I called the Ayres and spoke with Susan, the manager. It turned out that we would have to switch rooms during our stay, which was no big deal for us. However, I was crying from all the sadness and stress of our loss and Susan said, "You don't need anymore added stress and I don't want you to move rooms during your stay, so, I am going to give you the 2 room/2 king bed suite for the same price as a 2 queen room."
I COULDN'T BELIEVE IT!!! I thought I misunderstood her. But, I had not. I couldn't imagine things getting any better, but they did...
CHECK-IN: We arrived...tired and weepy! Antone, the front desk clerk, could not do enough for us. He was effecient, friendly and kind. Check-in was fast. He said if there was anything we needed, all we had to do was ask. (During our stay, I discovered that all the front desk clerks were aware of the reason for our visit....the funerals. All the employees were very kind to us.)
ROOMS: We had the suite...it was magnificent. Roomy, comfortable, beautifully appointed. Soft beds, down blankets, cozy sheets. Plenty of extra blanets and pillows. Wonderful tub/showers. Everything was top-notch in this room. The beds are beautiful.
FOOD: They provided delicious breakfasts in the morning with fresh fruit, scrambled eggs, sausage, bacon, cereal, hash browns, instant oatmeal, fresh bagels w/all the fixin's...the list goes on. We were amazed at the quality of a free breakfast that would have cost us about $10 a person to eat a restaurant.
They offered fresh baked cookies, chips, guacamole, and drinks at night.
OVERALL HOTEL: This place is beautiful. It is well-appointed, clean and comfortable. I was quite surprised at the reasonable prices for the 2-queen bed room. We didn't get a chance to use the pool, but there were quite a few people hanging out there on a cold December night. Rooms facing Disneyland offer a view of the evening fireworks, but there is some residual freeway noise.
There's a Hooters restaurant up the street, but we didn't see much else until we got closer to Disneyland. We go to Disneyland 4 times a year and this hotel is a little further away then most of the others. BUT, if you aren't into the Disney crowds and don't mind driving there, this would be the place to stay.
We absolutely loved the Ayres Hotel and have already begun recommending it. It is a wonderful boutique hotel that has so much to offer, but it is their staff that is the shining start. Over our 4 night stay, we watched as the employees treated every customer as if they were special. It seemed as if every employee had a ready smile and willing spirit. How rare it is to find such service in a hotel, much less anywhere else. But, my biggest thank you goes to Susan. She added sunshine to a very dreary time in our lives. THANK YOU!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.