Planned to stay here for a few nights before we headed on to Phuket. I thought the location would be good since there were things around for everyone to do. Although being connected to MBK was nice, it wasn't worth the ridiculously inept service.
Check-in was an atrocity.
I understand that you get what you pay for and that this hotel is a far cry from the Peninsula (where I usually stay in Bangkok), but I am truly amazed how one hotel can make checking in an almost enjoyable experience and the Pathumwan Princess makes it like a visit to the dentist... after you haven't been to the dentist for 20 years.
The rooms are incredibly dated yet spacious. The public areas of the hotel certainly do not match the interiors of the rooms.
We had 2 suites that each had kitchenettes.
I wouldn't even consider the guest rooms average; I'd have to say, slightly below average - at best.
So far check-in has got us in a bad mood. We move on to dinner in one of the restaurants. The selection seems great and the food is tasty but again with the poor service. You can't even chalk up the ineptitude to the language barrier... it's just genuine bad service.
The straw that broke our back was the doorman getting us a taxi. We tell the doorman where we want to go and he tells the taxi driver. The taxi driver then proceeds to take us to where HE wants to take us... probably some place that gives him a nice kickback. Well, after arguing with the driver, he takes us BACK to the hotel! He didn't want to take us where we wanted to go.
We went into the hotel and complained, and they took us right back out to the SAME taxi driver... THEN they suggested that we take the sky train instead. I'm not opposed to taking the sky train, but we wanted to take a taxi.
After that, we checked out the following morning and checked into the Lebua State Tower.
On the way back through Bangkok from Phuket, we stayed at the Peninsula. If you're in Bangkok, stay at the Peninsula.
You shouldn't have to deal with egregious ineptitude just for the benefit of being connected to MBK... stay someplace where customer service isn't a foreign concept.














