I have ha to stay at this hotel regularly over the past 3 months and at first it seemed like a nice eogh hotel. Breakfast buffet is $12 and the coffee is cold always, service highly inconsistent. Housekeeping is HORRIBLE. The firsy two nights I ever stayed, I had to go to a Target up the road to get shampoo and conditioner as there never was any left in the room (I originally thought that was not provided) and after I did, I suddenly had an abundance of house-provided toiletries. I have been placed in a room with blood on the white fabric shower curtain, a room with hair all over the shower, and a room that smelled like it used to be a smoking room, a room where another guest had a dog that barked all night, and twice of my seven stays I have had a pleasant, clean, decent room. The bartenders are good-one of the positives of the hotel. The coffee is always cold and I agree with the review saying it tastes like dirtywater. My employer pays for the room; if it was my money, I'd find a nicer hotel with a cheaper price tag

I used Priceline for the first time and ended up at this Phoenix airport hotel on Monday, March 31. I thought it was a great deal for the $51 plus taxes and fees that I paid. I especially liked the large outdoor pool. They claimed that it was heated. If so, it was minimally heated, but nevertheless I was able to enjoy a long swim. Pool hours are good: from 6 AM to midnight. There were three other adults and five children in the pool while I did my laps. The pool was big enough to accommodate all of us.

One thing that impressed me about the Crowne Plaza was the responsiveness of the front desk staff. As soon as the elevator doors opened on the sixth floor, supposedly a quiet, non-smoking floor, I could smell lots of cigarette and cigar smoke. As soon as I got to my room I called the front desk and the person who spoke with me took this very seriously. He said he would send a building engineer up there. A few hours later, after I returned to the hotel from an appointment, the hall smelled much better. The housekeeping staff told me that someone had been up there working on it with increased ventilation to the area. I really appreciated their effort to make things right.

The rooms are basic chain hotel rooms and are comfortable, but they are definitely not worth the approximately $200 being asked at the hotel's website for this date. Based on this experience with Priceline and another in December with Hotwire, both in Phoenix, I would highly recommend trying Priceline or Hotwire for Phoenix airport hotels instead of booking through traditional sources.



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I travel a lot and stay at many different classes of hotels. When booking The Crowne Plaza I expected it to be pretty good. Upon walking in the lobby I was very impressed. The lobby is very nice with a business center including computers and printers that are easily accessible. There is a mini gift shop with snacks, drinks and even microwave dinners that is open 24 hours. The restaurant and bar looked nice and there is even a Starbucks stand that is open until 1pm daily.

Once I got to my room though... I was very dissapointed. The room had a terrible odor. The toilet and shower was dirty. It looked like the room had not been cleaned properly after it was used last. Honestly - I was afraid to use the cups provided (I went to the gym and got plastic cups for my water).

I kept the window open to try and air out the room to get out the smell but was cold because the beds aren't very warm. There is a very rough waffle blanket over the sheet that could be felt all night against my skin - not very comfortable. I could hear a train going by during the night, then before I needed to wake up the alarm in the room next to me was going off and never did get shut off.

In the morning, I went to order room service breakfast, but could only find a lunch and dinner menu. I called and ordered french toast, bacon with a side of fresh strawberries and a pot of coffee. The coffee was horrible - tasted like dirty water. The french toast was cold (the butter wouldn't even melt - it too was right out of the fridge, or maybe freezer!). The bacon was probably crispy when it was hot, but now cold it was rubbery. The strawberries were good... they were cold too (the only thing I wanted cold!)

I think this hotel does not live up to the price.

Stayed one night while in Phoenix on business. The lobby is nice, rooms are clean, and shuttle to the airport was convenient. The one problem was I was given an already occupied room upon check-in. When I went back down to the lobby (a little annoyed as it was late and I had an early flight), the staff told me there wasn't anyone in that room and that I should have tried the handle. They did give me a new room fairly quickly.