We booked this hotel for the night before flying out and left our car parked at the hotel for the duration of our trip.
Staff very nice and polite, from the bell boy to the valet, reception desk and shuttle driver. Would definately stay there again. Very nice beds and linens, just what you would expect from Crowne Plaza.

Stayed the weekend of July 18, 2008. Room was very nice, clean with a very comfortable bed. However, upon checking in, there was NO parking except a very few on the top outside level during our entire stay. The hotel had some sort of mid evil convention going on that made me very uncomfortable. Most of the guest wore costumes and makeup that gave a dark side look. We wanted to swim both nights we were there, however the pool was over crowded late nights into the early mornings and was left unclean making it not very inviting to swim. The lounge was always crowded with no seating available and the outside entrance to the hotel always had a large group of smokers over crowding the area. It made me ill to smell and see all the cigarettes in the ash tray each day. Overall, if I had to stay at this hotel again, I would have to ensure that there would be no conventions of this sort prior to my making reservations.

Stayed at the Crowne Plaza Phoenix Airport Hotel June 27-28, 2008. Because I am a Priority Club member they upgraded my room to the 8th floor which required an elevator key to get to that floor. The room was immaculate, large, and very comfortable. I did not notice much noise from the airport as some of the previous reviewers have mentioned. I could not have been more pleased with the king size bed and overall accomodations. the front desk staff were helpful and courteous. The only negative was the hotel restaurant was understaffed and service was poor. I ate breakfast one morning and the buffet food was very well prepared and tasty. There was no greeter to meet you when you entered the restaurant and it took an act of God to get a 2nd cup of coffee. But I would definitely stay at this hotel again. Especially for the $62 per night rate I got with my Entertainment Card.

For the price, we were very happy with our stay but did not use any of the restaurant facilities. The Lounge was nice, but small, and when there was a large group in the hotel on Friday night, it was hard to find seats.

We booked a handicap room for my parents as my dad uses a motorized scooter. The room was large and easy to manuever around however, they only had a double bed in there. As most people with mobility issues are larger, this bed proved to be quite small for my parents. If the oversized desk chair and ottoman was removed, a queen or king bed would easily fit in this room. Our regular room didn't have an ottoman but this one did.

As far as the regular room went, we didn't have any housekeeping issues as previous reviewers shared but it was quite unusual to find an absence of pens and writing material, save for 2 envelopes. This is a business hotel so I would expect something in the desk drawer. There wasn't even a notepad or hotel pen.

I would stay here again but only if I used Priceline for the discounted rate.