I just spent 5 nights at the SpringHill Suites Phoenix Downtown and cannot think of one negative thing to say. The staff were amazing, especially the front desk. The location was a big dodgy, but only 3 blocks from Chase Stadium. The rooms were spacious and the beds were very comfortable. Great value for the $$. We really enjoyed relaxing in the swimming pool and hot tub, despite the 114 degree weather. :) I just want to accentuate how helpful everyone was. The front desk lady was always eager to help us with directions. We never made it to the breakfast, but from what I heard it was delicious. If I ever go to Phoenix again, I will definitely consider staying at this hotel again.

I had heard this was a nice place and booked reservations because it's close to Chase Field and US Airways Arena. I booked through hotel's web site. Requested smoking room and got the message "not available." Tried non-smoking and got the same message! I called the hotel and was assured I could have a smoking room. When I arrived to check in, no smoking rooms were available. Was told I could have a first-floor room and stand outside and smoke in 110 degree weather. No thanks. This is a good location. Just wish the desk people could get their act together. Ended up going someplace else.

Of all the hotels/motels I stayed in on my Arizona trip, this was the nicest and cleanest. It had a convenient and free airport shuttle, a decent sized room, adequate amenities, very good continental breakfast (eggs, sausage patties, waffles, toast, muffins, fruit, cereal, yogurt, etc.), comfortable beds, etc.

The location was a little dicey, but then I gather downtown Phoenix can be that way too. It's walking distance to the convention center, some of the main hotels, and the stadium stuff. Staff were very pleasant. This is a good pick for business travellers.

Stayed here for a business convention. The manager was a very nice lady and caring. Had a mix-up with our daughter arriving late and the desk clerk told her they could not pick her up after 11:00pm with the hotel shuttle. I was having a conversation with the manager the next morning and told her about it. She promply paid me for the cab fair I had to pay to get my daughter there even though I told her I did not want it. She paid the amount $20.00 even on my word. The staff was very freindly, the rooms clean. I stayed for 7 days was always greeted with very freindly staff. I would recomend this motel to anybody.