Hotel undergoing renovations, room number was on an index card taped next to the door, masking tape on the walls, baseboards; room was OK, only one remote control for 2 TVs.
Restaurant was closed, limited menu at bar, opted to drive to a restaurant; no concierge, asked for suggestions at front desk, was given typed list of fast food /chains (Burger King, Denny's, etc)...finally got instructions to Ruth's Chris from bellman
Awakened next morning by renovation work outside my room

The Hilton Suites Hotel was nice. The rooms were comfortable and quiet and the housekeeping staff was excellent.

However, I take issues with the customer service we received at the hotel. Upon arriving early in the day (11:30) we were assigned an extremely undesireable room (located next to, respectively, the ice machine, housekeeping closet, and the emergency exit). While our polite request for a room change was granted (and we were upgraded to a conference suite) the passive aggressive attitude of Denise, the hotel clerk was obvious. She really seemed offended that we would request a different room. It's my general opinion that it is bad form to assign anyone a room in such a horrible location unless it's the only room available and the guests are arriving later on in the day.

Likewise, as the Hilton Shuttle can only be taken a short distance (up to 2 miles from the hotel), we found it very difficult to get Denise to call us a cab to the hotel. She was adament about calling a town car/limo when we needed transportation. I thought this was bad form as well. If customers want to take a cab then you should call them a cab. End of story.

The only other thing to know about the hotel is that it is somewhat isolated. While good for business travel and folks who have rented cars, if you plan to make use of taxis/the shuttle/and public transportation be prepared for high fees, long waits, and an ineffective system. We could have easily and affordably rented a car in Phoenix but we were led to believe by the Hilton's website that the hotel was in a bustling area. While museums and some restaurants are accessible by shuttle and foot, longer trips will definitely involve a LONG walk or a cab.

My husband, son & I stayed here for a whole week & it was fantastic.
We've stayed in a lot of places but the service at this particular hotel just can't be beat. The hotel staff & the management can't do enough to make you feel as comfortable as humanly possible.
They truly keep on their toes. We'd go for a swim & without even having to ask, you come back to your room & it's spot on.
Never having been to AZ before, the desk people can direct you to what ever you are looking to do or see & give them your price range & they will figure something out.
Son & I used the free shuttle services also. Great people who also know what you are looking for, even if you don't! Also takes the hassle out of driving around a city you don't know, looking for things you didn't know you wanted to see.
Excellent in every way we could think of, honestly.

Hotel is in a convenient location to downtown PHX, also close access to freeways. There's a small indoor pool, and a better than average workout room (not great). Self parking is $11, and internet access is $10 a day.
The room was on the small side for a suite. The bed was good, but the rest of the furniture was older and worn out. No mini-bar, but there's a small fridge.
Water pressure in the shower was poor. Also, whatever cleaning solution housekeeping uses really makes the room smell like chemicals - you'll want to leave your window open for a while to get the smell out.
AC is ok, in my bedroom the vent was right behind the door - so you have to leave that door closed to get AC in the bedroom.
I would be willing to stay here again, but it's definitely not my first choice.