This is a Great Hotel for the location!! I recommend any families or anyone interested in being Right by most Hollywood Attractions stay here even if it is a little more expensive.
However, we did have a VERY difficult time getting our room. 2 1/2 hours we waited. We checked in at 3 and finally at 5:30 after we had been to the desk every 30 minutes after 4 p.m....they said oh, its ready. We'd been offered to down grade at the same expense and they could give us another room with a rollaway. Now, check the rates of this hotel and see if you'd like to sleep on a rollaway!
As soon as we arrived we were asked to shop for an hour while our room was finished. We weren't happy about that, but agreeable and asked where to go and how to get there. So at 4 we returned and it still wasn't ready, that clerk asked about the rollaway and that it takes an hour and half to clean a room not just an hour. So we were asked again to go shop....we declined and said we'd sit in the lounge area not too far away.
4:30 came and went with no word on the room. I went back to the desk because we'd become invisible to all but the bellman who kept glancing at us while everyone else checked in and headed up merrily to their rooms. The new desk clerk said Sorry, it shouldn't be much longer. 5 p.m. (really 8 p.m. at home and in our brains and stomachs) still no room and the desk clerk called housekeeping and someone would physically go check on the room and see how it was coming. She assured me she'd come get me and let me know either way how it was going.....ready or not. Apparently she leaves at 5, so left without getting me or telling me anything. She did tell us our room was an Upgrade so she wouldn't change it if it were her....so not sure how the previous clerk thought a rollaway would be a great idea.
5:30, still no one coming to tell us anything and I went back to the desk...this time getting a room or we're leaving.....and was told your room is ready. Guess they didn't feel the need to come get us and tell us.
There was no exceptional service at this hotel, no out of the way things done but we also didn't ask for anything. My goal after checking in was to never talk to anyone at the front desk again since 3 of the clerks I'd already met were no help.
I will say that it was a Very clean hotel, very nice and you can NOT beat the location. Our shuttle bus driver from the airport stated the same thing that we had chosen the best hotel in Hollywood for access.














