Prior to my arrival I sent an email to the hotel with a couple of general questions. No reponse, so I resent. Still no response. A bad start...We picked this hotel for a holiday a) primarily due to the location, and b) I usually enjoy the Marriott/Renaissance chains on business trips.
Location did not disappoint. It is smack in the middle of Hollywood Boulevard (Graumans, Kodak theatre) and in the middle of Hollywood and Highland complex which houses several eating options, from takeaway (one night we got a takeout from California Pizza and ate in room...) to formal. Also if you want to take any tours, many leave from Graumanns.
But hotel did disappoint... Our first room, although a non smoking hotel, stank of smoke. Plus it was next to the ice machine on that floor which seemed to be leaking and smelt of gas. We asked to be moved which was not possible that night (we were in a suite, the quantities of which are limited). We were promised to be moved the next day and told just to leave our suitcases which would be automatically transferred.
Next day before we left for the day I checked at reception re new room...and nobody knew anything about it. After a while they gave us a new room number. When we got back that night....no one knew anything about it.But we eventually did get the room. But communication and organisation seems to be a recurring problem. Even when we left, we had pre paid the travel agent, but the room charges were on the bill, and it took a lot of checking before this was rectified.
The rooms itself, a 2 room suite was not great. It is billed as a chic boutique hotel, but in truth the (final ) room we had, while not exactly shabby, was just not great. Maybe the high rates are the privilege of being on Hollywood Boulevard,
We took a 2 room suite as I was travelling with my 16 year old son, the sofa in the lounge folded down. But when folded down, it practically reached the TV, cutting the room in 2, so effectively when the bed was down half of the room was unusable.
On the good side. A coffee/ tea machine, ironing board which made life easier.
To be honest if I went to Hollywood again I might well stay in this hotel purely for location, but the whole experience left me a bit flat













