Sheraton Downtown Los Angeles was a disapointment. It is gloomy inside the rooms and they had curtains on the windows limiting the views and making it darker than needed.

There is no pool and the exercise facility is next door at Bally's in the Mall. This is a 1980's type hotel next to a Macy's--when building a hotel next to a shopping mall was seen as a cool thing--as if you are going to need to stay overnight to go to Macy's.

The stay was mediocre and more is expected from the Sheraton brand especially in a Downtown LA location.

The hotel had escalators to get to the elevators--basically you have to drag your luggage around so go light on anything you bring. We waited 15 minutes for help with our luggage and gave up. The people that did help us in our 3 day visit were very nice, but overall, they seem understaffed and a bit disorganized.

The mall is like a ghost town with the shops closed early b/c they cater to the office 9-5 crowd.

Overall it was just an average stay. Parking was in the $25 dollar range.

There aren't alot of choices downtown LA--the quality of hotels are very dated and poorly maintained. So with this standard the Sheraton is above average. Comparing the hotel to what the Sheraton should provide it is about a 4-out of 10.

The people working on this hotel are great. They know how to treat there customers. Really enjoyed my stay. Booked on hotwire and got a great rate. The beds are really good. For my trip I stayed in 5 diffenete hotels and the beds of this hotel are the best of them. We took breakfast there not cheap for the things they offer but again the service was top notch.

The area is downtown that who is familiar with downtown knows what to expect. After 7 at night evrey were is closed. The plus is that there is the metro opposite the hotel and a rite aid.

Great hotel with great staff. Good for public transport. Took the metro to go to hollywood 15 min universal 20 min. I took also the bus to santa monica from in front of the hotel took me 1hr 10 minutes to arrive to santa monica.

Just returned from the Sheraton Downtown and had a fantastic experience! The staff were top of the line and went out of there way to make our stay very enjoyable . We needed a transfer to the airport and Liang at Guest Services arranged for a personal driver for the same price of a taxi. Front Desk staff were always very pleasant and greeted us with a smile. They really went out of there way to make recommendations on restaurants and things to do around downtown. The area does get a bit seedy at night, so I don't recommend walking around at night. My girlfriend and I went for a little walk after 7pm and a block down the road the area really gets shady. The hotel is very secure though and I never had any problems with security while there. The rooms are extremely comfortable and the beds have to be some of the best in California! Parking is kind of expensive, but that's what to expect in any downtown hotel. I normally don't stay downtown, but after my pleasant stay at this Sheraton I will always consider them for future trips to LA. The staff and the rooms are some of the best out of any hotel I have stayed in Los Angeles! I would recommend it for anyone looking to go to LA.

First off, I am a traveler. I do not "vacation" once a year at a Hilton. That said, this is one of the finest hotels I have been to. The convenience and style may not be the most leisurely, but the service is superb! I was BLOWN away at the staff. I am the CEO of a clothing company, and I was driven to ask every employee where they learned their outstanding service skills. Everyone attributed their skills to the Sheraton hotel "brand training." By service, I do not mean annoying waiters asking you questions every five minutes. We were staying downtown for a trade show at the convention center The location was very nice, and close to many restaurants. We were so impressed with the hotel's restaurant. I would compare the quality of the food to Bobby Flay's in Vegas. Please ask for Edgar at the Concierge desk and Martha at the restaurant. You will be very pleased you chose this hotel. Be prepared to pay for the bill, but it is well worth the relaxing experience in the center of LA!

I will be staying here for every trip form now on.