I onlyl stayed here because it was the only place I could find with a room at the last minute when I needed one. serivice overall was below average, nothing too scary just not attentive. Rooms were below average a little on the dirty side. As a last resort it fit my need however I would never make a reservation here if I had anohter choice

If you want to stay downtown, this is the place. I was there on business and had to be all over the area, and the hotel was always within a few blocks so I walked everywhere. It was clean, modern and the staff are super friendly and helpful without the snobby attitude of some Hollywood hotels. I am always very picky about beds, but the Sheraton has some of the most comfortable I've ever had in a hotel.
The attached mall is a little strange, but there's a good selection of fast food if you just need a quick bite. The hotel bar has decent food too. I would definitely stay there again.

The hotel is average but avoid the Jr Suites! A quiet sitting room adjoins the bedroom and the bedroom wraps the elevator shaft! In general he rooms are "standard" but a bit drab/dated. The dark interior lobby(s)...there are multi levels...are connected by escalators. The meeting rooms are in the sub subterranean levels which translates to no cell/internet service in the lowest level meeting room. When the escalators aren't working..oh well!

The hotel located as part of the Macy's shopping center has lots of food courts and the hotel has an upscale dinner restaurant and a nice breakfast area.

Bottom line is that it is an OK place to stay if downtown LA is where you want to be.

Sheraton Downtown Los Angeles was a disapointment. It is gloomy inside the rooms and they had curtains on the windows limiting the views and making it darker than needed.

There is no pool and the exercise facility is next door at Bally's in the Mall. This is a 1980's type hotel next to a Macy's--when building a hotel next to a shopping mall was seen as a cool thing--as if you are going to need to stay overnight to go to Macy's.

The stay was mediocre and more is expected from the Sheraton brand especially in a Downtown LA location.

The hotel had escalators to get to the elevators--basically you have to drag your luggage around so go light on anything you bring. We waited 15 minutes for help with our luggage and gave up. The people that did help us in our 3 day visit were very nice, but overall, they seem understaffed and a bit disorganized.

The mall is like a ghost town with the shops closed early b/c they cater to the office 9-5 crowd.

Overall it was just an average stay. Parking was in the $25 dollar range.

There aren't alot of choices downtown LA--the quality of hotels are very dated and poorly maintained. So with this standard the Sheraton is above average. Comparing the hotel to what the Sheraton should provide it is about a 4-out of 10.