I stayed at this hotel from 5/25 - 5/26 for a leisure trip in Los Angeles. For people driving to the hotel, keep in mind that parking is $22 which was not mentioned anywhere when I booked the reservation. Also, actually getting to the parking structure is quite confusing and strange. You have to go into the Macy's Parking structure which is located on level 4, 5, 6. To get up there you have to go up a twirling circle that gets you very, very dizzy. After you do that you have to go down to the level floor where the entrance to the Sheraton is located. I have never experienced anything like this before.

I checked in early with no problem around 12 P.M. I was given a room on the 22nd floor (given an upgrade as an elite SPG member). The room itself was very average. For the price, location, brand and reputation, I thought that the hotel could have been MUCH better. The room are a very old style of Sheratons’ while many of the other Sheratons have invested to keep up with modern trends (i.e. plasma TV’s, more vibrant colors). The room itself was very clean, good amenities and decent in size. There was nothing to brag about of the hotel. Noise level was pretty good partly because the hotel was pretty empty. I was visiting many tourist attractions so I had to keep going in and out of the parking structure which really, really annoyed me. I came back to my room around midnight and when I went to the ground floor of the mall going back to the Sheraton, I really was scared. It was like being trapped in a dark mall and night.

Overall, the hotel itself is not bad, not good just average. I really don’t have anything good to say about the hotel but I hated how the hotel was set up. I will probably go somewhere else next time.

I onlyl stayed here because it was the only place I could find with a room at the last minute when I needed one. serivice overall was below average, nothing too scary just not attentive. Rooms were below average a little on the dirty side. As a last resort it fit my need however I would never make a reservation here if I had anohter choice

If you want to stay downtown, this is the place. I was there on business and had to be all over the area, and the hotel was always within a few blocks so I walked everywhere. It was clean, modern and the staff are super friendly and helpful without the snobby attitude of some Hollywood hotels. I am always very picky about beds, but the Sheraton has some of the most comfortable I've ever had in a hotel.
The attached mall is a little strange, but there's a good selection of fast food if you just need a quick bite. The hotel bar has decent food too. I would definitely stay there again.

The hotel is average but avoid the Jr Suites! A quiet sitting room adjoins the bedroom and the bedroom wraps the elevator shaft! In general he rooms are "standard" but a bit drab/dated. The dark interior lobby(s)...there are multi levels...are connected by escalators. The meeting rooms are in the sub subterranean levels which translates to no cell/internet service in the lowest level meeting room. When the escalators aren't working..oh well!

The hotel located as part of the Macy's shopping center has lots of food courts and the hotel has an upscale dinner restaurant and a nice breakfast area.

Bottom line is that it is an OK place to stay if downtown LA is where you want to be.