If you are so excited about your upcoming cruise that all you need is a bed and working bathroom, you'll likely enjoy this place. If you travel regularly and are used to an efficient front desk staff - promptly greeting you and placing your (working) room key in your hand within 2 minutes of your arrival, bring a folding chair (or cot) as you are likely to find yourself wishing you'd made your reservation ANYWHERE else.
Unfortunately, mostly as a result of multiple Priceline reservations, I have stayed at this hotel on multiple occassions and have learned that competent service only occurs by accident. I have asked several front desk staffers what they think the hotel guest expects and NONE of them could offer any response to indicate they know we (guests) are only seeking to get from Point A (the reception desk) to Point B (a room with clean sheets a working bathroom and HBO) as QUICKLY as possible.
I have received the wrong room key (someone was already checked in) on two occassions and, one evening I was fortunate enough to return to the front desk twice (with luggage in hand) twice in the SAME night because I was given non-working keys.
The last time I checked in, another guest was seeking a working key for his room because his original key didn't work.
Before I was checked in, I had to call the Holiday Inn 800# and Priceline customer service. Although I was able to show a confirmed and pre-paid Priceline reservation (complete with printed receipt and confirmation number, the two front desk clerks were unable to provide a room because they claimed "The hotel hadn't been paid for my reservation." It took almost three (yes, 3) hours to check me in. (I was told one of the clerks was fired the next day but the problem clearly rests with the franchise owner and the manager.) The manager was unwilling to speak with me when I wanted to discuss the situation the next day. The hotel reluctantly offered me 30,000 points on the Priority rewards program - an amount which barely covers one night at ANOTHER Crown Plaza. It has now been several months since my last (and I hope LAST) stay and they still have not placed the points in my account.
The incompetence is consistant - from upper management to the front desk.
Enjoy your experience - and the inevitible surprises!!!











