I have stayed at this hotel three times since May 2007.
My first two stays were uneventful, and typical of the Homewood Suites property chain: comfortable and clean accomodations, good service, decent breakfast buffet, reasonable rates and pleasant staff.
My last and most recent stay however, proved to be a little different: although I was a thrid time returning guest of this property, the front desk seemed unaware of it and were not able to accomodate any of the booking requests I made on the hitlon honors website, not a terrible thing, but a tad dissapointing to a loyal customer.
The breakfast buffet also proved to have some defficiencies during this stay - by 8:25 AM there were no eggs or bacon left, there was only a handful of guests in the dining room, so I am not sure as to why this happened, in addition to the eggs and bacon regular coffee was running low and guests took it upon themselves to start new pots as there was no one in sight manning the dining area. When finally someone came out to the dining room aream, my husband approached her to inform her that the eggs and bacon trays were empty, and he was curtly told that more were being made and to be patient, half hour later the trays were finally replinished -barely...whitin five minutes it was all gone as more guests had started to trickle into the dining room. Additionally, pastry and fruit selections were somewhat limited and did not look too fresh.
On checkout morning, we did not receive a copy of our statement under the door, and therefore we were not able to use the Express Checkout service typically offered to Hilton Honors Members; when I brought this to the attention of the front desk clerk he quickly printed a copy of my statement and dispatched me without even asking if our stay had been pleasant.
Perhaps it was the fact that it was a holiday weekend and the hotel was to full capicity without being properly staffed, but quite frankly this time around I did not feel this hotel lived to their "100% percent guarantee" standards and the only reason why I will continue to return to this property is because of their proximity to UCF, which my son attends, and their affilition with Hilton Honors to which program I belong, other than that after this dissapointing stay I can't think of any other reason why I would want to spend my money at this property.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.