My husband and I were celebrating our wedding anniversay. This hotel could not have been nicer. We had a beautiful room, with a view of the city, Lake Michigan and the Navy Pier.On the day of arrival, when we returned to our room we were greeted by a bottle of champagne and chocolate covered strawberries. What a nice treat!! Every day when we arrived back in our room, after a day out, we found a bucket of ice in case we needed it for a cold drink. There was housekeeping service to our room two times a day. We would recommend this hotel to anyone.
If we had any negative comment, it would be that on the day before our departure we asked the concierge desk to get us our boarding pass. I asked them if I should come back down 24 hours before and they asssured me that they would take care of it without a problem. When I came to pick up our boarding passes, the young lady at the concierge counter had forgotten to do it. Now, if anyone travels on Southwest Air, you will know that that is not a good thing. In the end it turned out fine because it was not that late, however, if I had not returned when I did it would have been a disaster. It was quite disappointing for a hotel with service of that caliber.
I still, however, would recommend this hotel in a heartbeat!!!

I stayed at the hotel for a conference and then decided to stay with the family afterwards. The hotel sure does know how to take care of guests. We stayed in one of the executive suites they are located on the corners of the hotel so you have two windows in which to see the skyline and the lake.We were able to get a corporate rate of 359 a night The room is a perfect size for a family with a seperate bedroom. Every night the kids got there milk and cookies in bed and they loved it . I would not rent a car as the hotel parking was 45 dollars a night and there is plenty of transportation available . Be sure to eat at Mortons Steakhouse while in town we walked to it from the hotel it was nice to see Michigan Ave. as we walked . There is also plenty of shopping as the hotel is part of a shopping mall you do not even have to travel outside to enter the mall. All and all a wonderful stay.

We stayed four nights at a cost of $350 per night and this was discounted rate from $500 per night. Our opinion is that the rooms were only fair in quality and this was the opinion of several of our family who were in rooms of their own. We decided a reasonable room rate should have been around $150 per night given the condition of the rooms. However, the other parts of the hotel were top quality and we enjoyed visiting those areas for drinks and meals. The staff was very accommodating at every level of service.
We, including our extended families, would not book with this hotel in the future due to the cost of the room versus the value received.

The Hotel Ritz Carlton was not ranked the no. 1 hotel in Chicago by Conde' Nast for nothing. Although one would expect the hotel to be large and imposing, it is quite the opposite. Once you take the elevator to the 12th floor lobby, the hotel becomes a wonderul oasis away from the hustle and bustle of a great city. The lobby is gorgeous and, best of all, has an absolutely fantastic lobby bar across from the Hancock Bldg which towers over the city. The sofas are sublime and the cocktails perfect. The service is, of course, excellent. Well worth it. I'm a fan.